Welcome to the Host Team!
Welcome to the Host Team, a team of servants who create a friendly and comfortable environment in our online services. Be sure to show up 15 minutes early to your service so you can connect and pray with your team!
The Chat Host “Big 3”
Ready to learn what you’ll be doing as a Chat Host? It all boils down to 3 easy things—what we call the “Big 3.” These 3 things you’ll do are welcome, discuss, and pray. Let’s unpack each of those.
- 👋🏼 Welcome:
First, welcome each new guest into the chat area. You can use @ tagging like on social media to welcome each guest by name. A friendly welcome can be made even friendlier by using exclamation marks, emojis, and a follow-up question to get to know them.
Example: Hi @johnfromuganda, welcome to The Way Online! 🎉 We’re so happy you’re here today. How’s your day going so far?
- 🗣 Discuss:
Next, spark discussion in the chat area. You can do this by asking icebreaker questions or recapping key points from the message. Open-ended questions—questions beginning with who, what, when, where, why, or how—are always great conversation starters.
Example: I love that Pastor Ann just mentioned _____. That’s so powerful! How do you think we can apply this into our everyday lives?
- 🙏🏼 Pray:
Finally, offer prayer to guests in the chat area. You can pray with people right in the chat area, or encourage them to click the Live Prayer button if they’d rather talk and pray with a volunteer privately. It’s amazing to see how loved people feel when someone reaches out to pray with them!
Example: Hi @martha75, I’m so sorry to hear that you lost your grandfather this week. Could we pray together here for you and your family? Let’s pray: God, we lift up Martha and pray that you would be with her and her entire family today. We ask that you would bring them your perfect peace and comfort, and that you would surround them with people who can encourage them in this season. Thank you for loving us and being with us in every difficult moment. In Jesus’ name we pray, amen.